Frequently Asked Questions

FAQs: 1 - 7 / 8 - 12 / 13 - 16

What is the accuracy of TORBAL pill counting scales?

TORBAL pill counting scales are designed to comply with all specifications, tolerances, requirements, and recommendation listed Publication 14 and NIST Handbook 44, Section: T.N.3.10.

"T.N.3.10. Prescription Scales with a Counting Feature. - In addition to Table 6 Maintenance Tolerances (for weight), the indicated piece count value computed by a Class I or Class II prescription scale counting feature shall comply with the tolerances in Table T.N.3.10.

Is Rx Verification available on all TORBAL pill counting scales?

Rx and NDC Verification feature is available only on models that are furnished with barcode scanners such as the DRX-4C and the DRX-500s.

I do not have an NDC number printed on the prescription label, can I still use verification feature?

No, you must have the NDC number printed on the prescription label. The features compares the NDC number found on the supply bottle to the NDC number printed on the patient's prescription label.

How can I get the NDC number to appear on the patient prescription label?

Most pharmacy management software packages will allow you to add the NDC number to the label. If you do not know how to customize your label, contact you software provider. Usually this is something that can be resolved in a matter of minutes.

I have an NDC number barcode on my label, but after I scan it an NDC error is displayed?

The NDC barcode on the label must be 10 or 11 digits (11 when padded with a 0). Some programs may add an additional character such as a prefix or a suffix; this usually causes an error during verification. This also can be easily resolved by your software provider's technical support.

FAQs: 1 - 7 / 8 - 12 / 13 - 16